Terms of Service

The ground rules for connecting independent community phone systems.

Effective September 27, 2026 · Privacy Policy

1. About these terms

These terms govern your use of the Community Exchange Network (“CEN,” “we,” or “us”), including cenpbx.com, its account, administration, documentation and API subdomains, and the services provided through them. By using CEN, you agree to these terms. If you do not agree, do not use the service. Questions can be sent to [email protected].

2. Community routing and service scope

CEN provides community and exchange administration and routing discovery for independently operated telephone systems. Each participating community may be assigned a unique three-digit area code and may select CEN-hosted routing management or retain its own infrastructure and integrate with CEN’s API.

An area-code assignment or selection of hosted routing does not by itself migrate infrastructure, activate call forwarding, or guarantee connectivity. Approved communities may publish branded portals at a cenpbx.com subdomain. Portal addresses are assigned first come, first served, remain CEN’s, and may be reclaimed or changed to resolve conflicts, impersonation or abuse. You must have rights to the name and branding you publish. CEN may disable a portal when ownership changes or abuse is reported. Generated PBX configuration must be reviewed and tested on your own equipment; it does not establish remote trust or guarantee compatibility. Only features currently documented as available are included. Full community-aware dialing and IAX call forwarding remain in development. Community codes and exchange blocks are network assignments, not ownership of public telephone numbers; assignments may change to resolve conflicts, abuse or operational needs.

CEN is not an emergency calling service. Do not rely on CEN to reach 911, 112 or any emergency service. Maintain an independent means of emergency communication. CEN does not guarantee access to the public telephone network, continuous availability, call completion or a particular level of call quality.

3. Accounts and responsibilities

You may register an account or receive one from a CEN administrator. Verify your email before submitting a community application. Applications require review; signup does not grant administrative access, reserve an area code or activate service. Provide accurate information, protect your password and API credentials, and promptly report suspected unauthorized access. Use only accounts, communities, exchanges and routing destinations you are authorized to manage. If you act for a community or organization, you must have its authority.

You must be at least 13 and meet any higher minimum age required by applicable law. If you are not old enough to enter these terms on your own, you must have a parent or guardian’s permission. Community operators are responsible for their own PBXs, users, configurations, security, lawful communications and any required notices or permissions.

4. Acceptable use

Do not use CEN for unlawful calls, fraud, harassment, impersonation, spam, unauthorized surveillance or infringement of others’ rights. Do not intercept communications without authorization, misrepresent routing ownership, steal credentials, disrupt other networks, bypass access controls or evade API limits. Security testing of systems you do not own requires authorization.

Keep routing information accurate and do not publish passwords, access tokens or other secrets in names, notes or public fields. CEN may rate-limit requests or restrict routes and credentials to protect the network.

5. Discord sign-in

Discord sign-in is optional. You must first sign in to an existing CEN account and confirm your CEN password to connect Discord. Connecting Discord does not create a CEN account, grant administrator access, change your permissions or enroll you in a Discord server. Use only a Discord account you control.

You remain responsible for protecting your Discord account. Discord outages, restrictions or changes may affect this sign-in method; your CEN password remains an alternative. You can disconnect Discord in Account Settings and revoke the application’s authorization through Discord.

Your use of Discord is separately governed by Discord’s Terms of Service and Privacy Policy, including its eligibility requirements. CEN is independent of Discord and is not sponsored, endorsed or operated by Discord. Our Discord privacy disclosure explains the information used by this integration.

6. Your information and independent networks

You retain your rights in information you submit. You authorize CEN to process and share that information as needed to operate the features you use, including returning exchange destinations to authorized routing clients. Only submit information you are entitled to provide. Our Privacy Policy describes handling of personal information.

Participating communities and external providers operate their own systems under their own terms and privacy practices. CEN does not control their content, call handling or recording practices. You are responsible for checking whether a destination is appropriate before connecting.

7. Availability, changes and suspension

We may maintain, change or discontinue features and may suspend accounts, communities, routes or API keys for abuse, security concerns, inaccurate information, legal requirements or operational reasons. We will provide notice where practicable, but urgent protective action may occur without advance notice. Contact us to request a review of a restriction or to close your account.

Unless separately agreed in writing, no service-level commitment is provided. Keep your own configuration backups and fallback routes.

8. Disclaimers and liability

To the extent permitted by applicable law, CEN is provided “as is” and “as available,” without warranties of uninterrupted operation, fitness for a particular purpose or error-free routing. To that same extent, CEN is not liable for indirect or consequential losses, lost profits, lost data or losses caused by outages or independent networks.

Nothing in these terms excludes or limits liability or rights that cannot lawfully be excluded or limited, including applicable consumer protections. These terms do not require you to waive rights that mandatory law gives you.

9. Updates and contact

Changes to these terms will be posted here with an updated effective date. Material changes will be highlighted on the service or communicated to account holders where practicable. Where the law requires consent or additional notice, those requirements apply. If you do not accept a change, stop using CEN and contact us about closing your account.

For account, service or legal questions, contact [email protected].