CENGet connected. Stay connected.
For application review, community portals or integration help, email [email protected]. Support is handled by the CEN operator; no response-time guarantee is provided.
Requests and replies are tracked in your support inbox. You can also email [email protected]; reply in the same thread from the same address to continue a ticket. Email is checked every minute while the service is healthy. Attachments are not imported; paste redacted text instead. For community-specific service, use Support tickets inside your community portal.
Installation guide
Walk through network onboarding, member API setup and a controlled FreePBX rollout.
Config generator
Build your AGI, dialplan and local mapping templates.
Your applications
See status, review notes and approved community portals.
What to include
Your community/area code, PBX and Asterisk versions, timestamp and timezone, the action attempted, HTTP status or CEN_STATUS, and redacted error text. For portal help, include your published portal URL. Never send account passwords, API keys, IAX secrets, access tokens or unredacted configuration files.
| Symptom | Check next |
|---|---|
| Verification email missing | Check spam, confirm your email, then resend from Account verification. |
| Portal address taken or rejected | Use 3–40 lowercase letters, numbers or single hyphens, starting with a letter. Some names are reserved for CEN. |
| Portal returns 404 | Check that a portal address is saved, visibility is set to Published, and the community is not suspended or retired. |
| Custom domain TLS error | DNS alone is insufficient. Support must attach the hostname and install a matching certificate. |
| 401 / 403 / 422 / 429 | Check key, origin status, exactly ten digits, or request rate respectively. |
| unmapped_destination | Add the approved response host/port and a matching local IAX peer to the JSON configuration. |
| intercept | The destination is intentionally unavailable. Check maintenance, suspension or inbound permissions. |
| Route resolves but no audio | Test the IAX trunk directly; check authentication, firewall/NAT, codecs and the remote dialplan. |